Privacy Policy

I take your privacy seriously and only use your personal information to respond to any questions you may have and to provide any products that you have requested from me. This Privacy Policy explains how I obtain, use and store your personal data. 

Who I am

I am Jane Hooper of 9 South Albany Road, Redruth, Cornwall TR15 2PE, trading as a Sole Trader from Redruth in Cornwall, if you wish to contact me you can email me at jane@janehooper.com.

My website address is: https://janehooper.com.

Media

All images are copyright of Jane Hooper and therefore any images that are downloaded, or if you extract any location data from images on the website, you will have broken that copyright.

Cookies

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

You can at any time change or withdraw your consent from the Cookie Declaration on our website. For more detailed information please see our Cookie Policy page.

Buying Paintings

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
  • We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address. We’ll use this information for purposes, such as, to:

  • We need your name, address and email address in order to process and deliver your order, together with any additional communication as a result of said order.
  • Respond to your requests, including refunds and complaints
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
  • This information will be stored on our website, which is secure, as well as our database.
  • As we use Paypal therefore no payment details (i.e. credit card) are stored. Please visit their Privacy Statement for full details of how they store your information. If you are unable to use Paypal and wish to pay by BACS your own bank will be responsible for this, please visit their privacy policy.
  • If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
  • We will not share this information with any other organisation or individual.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

  • (a) Your consent. You are able to remove your consent at any time. You can do this by contacting jane@janehooper.com
  • (b) We have a contractual obligation.

Payments

If you wish to buy one of my paintings I only offer two options

  • Paypal
  • Cash

I only use PayPal as an online method of payment because it is the safest way, that way you are in total control of payments and I only need a name, address and email address from you, which incidentally I will never share with anyone. This follows the 1998 UK Data Protection Act, the Law in the United Kingdom that controls how businesses stores your personal information.

When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

If offer a Cash option if you are able to collect from Cornwall!, please email me at  jane@janehooper.com if you are interested in this.

Who I share your data with

I will not share your data with anyone.

If you purchase via my website or my Etsy shop I will not store any personal data, any record of sales will be anonymous. Your details will be stored by Etsy and you can view Etsys privacy policy here.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information. 
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact me at  jane@janehooper.com. if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to me at  jane@janehooper.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:          

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk